Polymorfa vs ZapLigue

Three reasons teams move from ZapLigue

1. 01

   Your own agent on the live call

   Polymorfa gives you the call itself. Server code answers, places and ends calls and reads and writes the audio as 16-bit PCM, or you bridge to your PBX over a SIP trunk.^2,6

   ZapLigue: ZapLigue's voice agent and IVR builder live in its app. Its API picks one by ID.¹

   import { CallsClient } from "@polymorfa/sdk/calls";
   
   const client = new CallsClient({
     token: process.env.POLYMORFA_KEY!,
     session: "support",
     participant: "voice-agent",
   });
   
   client.on("incoming", async (call) => {
     await call.answer({ exclusive: true });
     call.audio.on("data", (pcm) => recognizer.push(pcm));
     call.audio.write(synth.speak("Olá, como posso ajudar?"));
   });
   
   await client.connect();

2. 02

   Webhooks you can build a business on

   Polymorfa sends call.received, call.accepted, call.ended with reason and duration, and call.telemetry to your webhook, signed with HMAC-SHA256 and delivered in up to eight attempts over 24 hours, set per webhook. Call records export as CSV or NDJSON.^2,3

   ZapLigue: ZapLigue keeps call history in its panel and documents no webhooks.^8,1

3. 03

   Messages and calls in one API

   On Polymorfa the same number sends messages and places calls through one API, and sends accept an Idempotency-Key so a retry does not reach the customer twice.⁹ A Standard +55 number online all 30 days costs R$ 31,88, and a disconnected day costs nothing.^10,11

   ZapLigue: ZapLigue's API covers instances and call campaigns only.¹