Refund Policy

Credits you buy are not refundable, including credits you have not spent. The only exceptions are the cases listed under "When we always refund" below. Paid credits stay in your balance for as long as your team exists.

Removing credits from your balance, or deleting your team, does not refund them.

• Credits you have already spent.
• A number's 24-hour window once it has started, including when you stop or disconnect the number during the window.
• The remaining time of a number when you change its tier.
• An add-on's current period once it has started. Cancelling stops the next renewal.
• Launch, bonus and other promotional credits. They have no cash value.
• Teams we closed because they broke the Terms or the Acceptable Use Policy.

• You were charged twice, or charged an amount you did not approve.
• We end your contract for our own reasons, or you end it because you do not accept a change to the Terms. We refund your remaining paid credits.
• A law that applies to your purchase gives you a right to a refund.

Ban Insurance returns credits for eligible bans on Pro numbers, as its published terms describe. If a support add-on or order form includes a service level, missed targets earn the credits it sets out. Both pay in credits, not money.

Write to support@polymorfa.com from the email address of a team owner. Include the team name, the date of the purchase and the reason.

We answer within 5 business days. Approved refunds return to the original payment method in the original currency. Your bank may take another 5 to 10 business days to show it.

Please contact us before opening a chargeback. A chargeback or payment dispute puts the team on hold while we review it.