Privacy Policy

Polymorfa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp API service. Please read this policy carefully. By using the Service, you consent to the data practices described in this policy.

We collect information that you provide directly to us:

• Account information: Name, email address, company name, and billing information when you create an account.
• API usage data: Logs of API requests including timestamps, endpoints accessed, and response codes.
• Webhook metadata: Information about webhook deliveries and their status.
• Support communications: Messages and attachments sent through our support channels.

We do not store the content of WhatsApp messages sent through our API. Message content is transmitted directly through the WhatsApp Business API and is not retained on our servers.

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent or unauthorized activity

We may share your information with the following third-party services:

• WhatsApp/Meta: As required to provide the WhatsApp Business API functionality.
• Payment processors: To process subscription payments securely.
• Cloud infrastructure: To host and deliver our services.
• Analytics providers: To help us understand service usage.

We retain your account information for as long as your account is active or as needed to provide you services. API usage logs are retained for 90 days for operational purposes. We may retain certain information as required by law or for legitimate business purposes after account deletion.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate personal data.
• Erasure: Request deletion of your personal data.
• Portability: Request transfer of your data to another service.
• Objection: Object to processing of your personal data.
• Restriction: Request restriction of processing.

To exercise these rights, contact us at privacy@polymorfa.com.

We use essential cookies to authenticate accounts, protect the Service, and remember your consent choice. With your permission, we use analytics technologies to understand product usage and collect masked error diagnostics and session replays. Analytics remain off until you allow them, and you can withdraw that permission at any time through Cookie settings in the site footer.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

For privacy-related inquiries, please contact us at privacy@polymorfa.com.