Polymorfa

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Inbox and CRM apps

Polymorfa vs BotConversa

BotConversa is a finished WhatsApp automation app for business owners, with a flow builder, a GPT assistant, a Kanban CRM and a shared inbox. Polymorfa is the infrastructure underneath a product like that, for companies building their own.

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Choose BotConversa if

  • You run a business and want a finished bot, CRM and inbox, not an API.
  • You want a visual flow builder and a GPT assistant with no code.
  • You are happy with an annual plan.

Choose Polymorfa if

  • You are building your own product and need to send and receive messages through an API.
  • You serve many customers and need per-customer onboarding and access.
  • You need calls, groups or channels from code.
Build or buy

The layer under the inbox.

BotConversa, Whaticket, TimelinesAI and Rasayel sell the top layer: an inbox, CRM and bots, priced per seat or per plan.

Polymorfa is the layer underneath. If you are building your own inbox, CRM or vertical product, you get numbers, messages, calls and webhooks, and you design the screens.

Your productInbox, CRM, bot, scheduling, billing
PolymorfaNumbers, messages, calls, webhooks, health
WhatsAppLinked device and Cloud API
Inbox platforms sell the top layer to end teams. Polymorfa is the layer under it, for companies building their own.
Calls

Calls your product can answer.

TimelinesAI logs calls when they end. Rasayel lists voice calls as coming soon. With Polymorfa, your product receives the call, answers it in a browser or on a server, and keeps the call history.

Incoming WhatsApp callcall.received webhook
Polymorfa callsVoice and video, one call object
Browser
Server code
SIP / PBX
Answer in a browser, from server code that reads and writes the audio, or on your own PBX over SIP. The same webhooks follow every call.
Customers

Built for serving many businesses.

The Customers API gives each of your clients their own numbers, pairing links and scoped access. Webhooks are signed, so your backend can verify every event.

TimelinesAI states that its webhook requests carry no authentication.

ACConnect Acme's WhatsAppScan with WhatsApp, or use a pairing code
Opened · Linked · Connectedlink.polymorfa…
Send your customer one hosted link. You watch it move from opened to connected without building a pairing screen.
Side by side

Polymorfa and BotConversa, feature by feature.

Hover a feature name for a definition.

Feature
PolymorfaWhatsApp infrastructure API
BotConversaAutomation and CRM app, Brazil
Connection routes
YesQR code or pairing code
Starter plan
BetaMeta Embedded Signup; needs beta access
Pro plan
BetaKeep using the WhatsApp Business app
Pro plan
Both routes behind one API
Sends and reactionsEdits, deletes, groups and channels are linked-device only
Split by plan
Pairing code (no camera)
In QuickLink
Not listed
Hosted onboarding link for your customers
QuickLink
Not listed
Import existing sessions without rescanning
PreviewBaileys sessions; others assisted
Not listed
Messaging
Media, polls, reactions, edits, deletes
YesEdits and deletes on linked device
Flow blocks
Group management
Linked device
Not listed
Channels
Linked device
Not listed
Status posts
Not listed
Not listed
Message templates
YesSubmitted to Meta for review
Not managed by API
Scheduled campaigns
Pro numbers
Broadcasts
24-hour keys
Not listed
Hosted message history
Beta
In-app inbox
Media storage
Hosted
Not listed
Calls
Incoming call events
11 call events
Not listed
Place and answer calls from code
Browser, server, SIP
Not listed
Video calls
Linked deviceCloud API calls are one-to-one audio
Not listed
SIP trunk to your PBX
Both directions
Not listed
Browser calling components
React and web componentPrerelease SDK
Not listed
Call history
With quality stats
Not listed
Automation and AI
Visual flow builder
WhatsApp Flows formsNot a chatbot builder
Block builder
Hosted serverless functions
Private beta
Not listed
MCP server for AI agents
Hosted, 190 tools
Not listed
n8n, Zapier or Make
n8n, Zapier, Make
Zapier, 50+ apps
Built-in AI replies
Bring your ownConnect any agent over MCP or the API
GPT assistant
Developer experience
REST API with OpenAPI spec
OpenAPI 3.1
Swagger UIIts API does not receive messages
Official SDKs
TS · Python · Go · PHP · Rust
Not listed
Official CLI
Prerelease
Not listed
Signed webhooks with retries
HMAC-SHA256Up to 8 attempts over about 41 hours
Not listed
Streaming event feed
SSE, beta
Not listed
Free test environment
Beta test numbers0 credits
Not listed
BetaSimulated test numbers
Not listed
Embeddable UI components
Call components
Not listed
Operations and safety
Number health estimate
0–100, rules-basedProduction linked-device numbers
Not listed
Typing, pacing and presence controls
Standard and ProEvery setting is off until you turn it on
Not listed
Per-number proxy
Not offered
Not listed
Customer accounts for SaaS builders
Customers API
Not listed
Branded onboarding
Branded QuickLink$50 a month add-on
Not listed
Team roles and scoped API keys
Roles and scoped keys
Team members
Audit log
With export
Not listed
Team inbox app
Shared agent inbox
Not offered
Pro plan
Built-in CRM or pipeline
Not offered
Kanban
Deployment and pricing
Managed cloud
Yes
Yes
Self-hosting
Not offered
Not listed
Source license
Proprietary
Not listed
Pricing model
Per online number-day
Flat monthly planPlus official-route message credits
Paid entry price
$0.25 per online dayStandard number; +55 numbers cost 15% less
R$ 189 a monthAnnual plan
Free tier or trial
1 project, 1 real numberFree team
None7 or 30-day refund window
Region choice
Not selectable
Not listed

Checked against each vendor's public website and documentation on 24 September 2026. “Not listed” means we did not find the capability on those pages. It does not mean the product lacks it. Prices are list prices shown publicly on that date and exclude Meta's fees and taxes unless stated.

Spotted something out of date? Tell us and we will correct it.

Sources

Polymorfa

BotConversa

See the full comparison: Inbox and CRM apps

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