Polymorfa vs Whaticket

Three reasons teams move from Whaticket

1. 01

   Webhooks you can build a business on

   Polymorfa sends every inbound message, receipt and status change to your webhook, signed with HMAC-SHA256 and delivered in up to eight attempts over 24 hours, set per webhook. Deliveries and attempts are readable and retryable through the API.³

   Whaticket: Whaticket describes its API as a way to send messages from other systems.¹

   import { createHmac, timingSafeEqual } from "node:crypto";
   
   // native format: X-Webhook-Signature, HMAC-SHA256 of the raw body
   function verify(rawBody: string, signature: string, secret: string) {
     const expected = Buffer.from(createHmac("sha256", secret).update(rawBody).digest("hex"));
     const received = Buffer.from(signature);
     return expected.length === received.length && timingSafeEqual(expected, received);
   }

2. 02

   An API that is the product, not a menu in the app

   Polymorfa publishes its reference as OpenAPI 3.1, pins each request to a Polymorfa-Version contract date, and documents its development prerelease SDK.^9,10 Sends accept an Idempotency-Key, and a repeat within 24 hours returns 409 idempotency_completed instead of messaging the customer twice.¹¹

   Whaticket: Whaticket lists its developer API on the pricing page after its Shopify and Mercado Libre integrations.¹²

3. 03

   Built for a multi-tenant product, with no seats

   The Polymorfa Customers API groups numbers by the business they belong to, and QuickLink lets each business connect its own number by QR code or pairing code.^13,14 A Standard +55 number costs R$ 31,88 for 30 days online, with unlimited team members. When half of 100 numbers disconnect after day 2, Polymorfa bills R$ 1.360; 100 Whaticket lines cost R$ 11.000 before seats.^5,15,12

   Whaticket: Whaticket sells its inbox per user, with a minimum of 3, plus R$ 110 for each additional WhatsApp line, and gives no refund or credit for a line your customer abandons mid-term.^12,16