Polymorfa

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Inbox and CRM apps

Polymorfa vs Whaticket

Whaticket is a multichannel team inbox with QR, official and coexistence WhatsApp connections, chatbots and integrations, priced per user. Polymorfa is an API for teams that build their own inbox or product.

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Choose Whaticket if

  • You want agents answering chats in a finished inbox this week.
  • You also handle Instagram, Facebook, TikTok and Telegram in the same inbox.
  • You want a mobile app for your agents.

Choose Polymorfa if

  • You are building the inbox, CRM or bot yourself.
  • You need webhooks, SDKs and calls from code.
  • You pay for numbers, not seats.
Build or buy

The layer under the inbox.

BotConversa, Whaticket, TimelinesAI and Rasayel sell the top layer: an inbox, CRM and bots, priced per seat or per plan.

Polymorfa is the layer underneath. If you are building your own inbox, CRM or vertical product, you get numbers, messages, calls and webhooks, and you design the screens.

Your productInbox, CRM, bot, scheduling, billing
PolymorfaNumbers, messages, calls, webhooks, health
WhatsAppLinked device and Cloud API
Inbox platforms sell the top layer to end teams. Polymorfa is the layer under it, for companies building their own.
Calls

Calls your product can answer.

TimelinesAI logs calls when they end. Rasayel lists voice calls as coming soon. With Polymorfa, your product receives the call, answers it in a browser or on a server, and keeps the call history.

Incoming WhatsApp callcall.received webhook
Polymorfa callsVoice and video, one call object
Browser
Server code
SIP / PBX
Answer in a browser, from server code that reads and writes the audio, or on your own PBX over SIP. The same webhooks follow every call.
Customers

Built for serving many businesses.

The Customers API gives each of your clients their own numbers, pairing links and scoped access. Webhooks are signed, so your backend can verify every event.

TimelinesAI states that its webhook requests carry no authentication.

ACConnect Acme's WhatsAppScan with WhatsApp, or use a pairing code
Opened · Linked · Connectedlink.polymorfa…
Send your customer one hosted link. You watch it move from opened to connected without building a pairing screen.
Side by side

Polymorfa and Whaticket, feature by feature.

Hover a feature name for a definition.

Feature
PolymorfaWhatsApp infrastructure API
WhaticketMultichannel team inbox
Connection routes
YesQR code or pairing code
QR
BetaMeta Embedded Signup; needs beta access
Yes
BetaKeep using the WhatsApp Business app
Yes
Both routes behind one API
Sends and reactionsEdits, deletes, groups and channels are linked-device only
One inbox, both routes
Pairing code (no camera)
In QuickLink
Not listed
Hosted onboarding link for your customers
QuickLink
Not listed
Import existing sessions without rescanning
PreviewBaileys sessions; others assisted
Not listed
Messaging
Media, polls, reactions, edits, deletes
YesEdits and deletes on linked device
In the inbox
Group management
Linked device
Not listed
Channels
Linked device
Not listed
Status posts
Not listed
Not listed
Message templates
YesSubmitted to Meta for review
Not listed
Scheduled campaigns
Pro numbers
Bulk messages
24-hour keys
Not listed
Hosted message history
Beta
Unlimited
Media storage
Hosted
Not listed
Calls
Incoming call events
11 call events
Not listed
Place and answer calls from code
Browser, server, SIP
Not listed
Video calls
Linked deviceCloud API calls are one-to-one audio
Not listed
SIP trunk to your PBX
Both directions
Not listed
Browser calling components
React and web componentPrerelease SDK
Not listed
Call history
With quality stats
Not listed
Automation and AI
Visual flow builder
WhatsApp Flows formsNot a chatbot builder
Rule-based chatbot
Hosted serverless functions
Private beta
Not listed
MCP server for AI agents
Hosted, 190 tools
Not listed
n8n, Zapier or Make
n8n, Zapier, Make
n8n, Make, Zapier
Built-in AI replies
Bring your ownConnect any agent over MCP or the API
Bring your own OpenAI key
Developer experience
REST API with OpenAPI spec
OpenAPI 3.1
API for developers
Official SDKs
TS · Python · Go · PHP · Rust
Not listed
Official CLI
Prerelease
Not listed
Signed webhooks with retries
HMAC-SHA256Up to 8 attempts over about 41 hours
Not listed
Streaming event feed
SSE, beta
Not listed
Free test environment
Beta test numbers0 credits
14-day trial
BetaSimulated test numbers
Not listed
Embeddable UI components
Call components
Website chat widget
Operations and safety
Number health estimate
0–100, rules-basedProduction linked-device numbers
Not listed
Typing, pacing and presence controls
Standard and ProEvery setting is off until you turn it on
Not listed
Per-number proxy
Not offered
Not listed
Customer accounts for SaaS builders
Customers API
Not listed
Branded onboarding
Branded QuickLink$50 a month add-on
Not listed
Team roles and scoped API keys
Roles and scoped keys
Profile-based access
Audit log
With export
Not listed
Team inbox app
Shared agent inbox
Not offered
Yes
Built-in CRM or pipeline
Not offered
Not listed
Deployment and pricing
Managed cloud
Yes
Yes
Self-hosting
Not offered
Not listed
Source license
Proprietary
Not listed
Pricing model
Per online number-day
Per user plus per connectionMinimum 3 users
Paid entry price
$0.25 per online dayStandard number; +55 numbers cost 15% less
R$ 270 a month3 users, 1 connection
Free tier or trial
1 project, 1 real numberFree team
14-day trial
Region choice
Not selectable
Not listed

Checked against each vendor's public website and documentation on 24 September 2026. “Not listed” means we did not find the capability on those pages. It does not mean the product lacks it. Prices are list prices shown publicly on that date and exclude Meta's fees and taxes unless stated.

Spotted something out of date? Tell us and we will correct it.

Sources

Polymorfa

Whaticket

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