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Inbox and CRM apps

Polymorfa vs TimelinesAI

TimelinesAI syncs WhatsApp chats into CRMs and runs a shared inbox, with QR, official and coexistence connections, an MCP server and a partner API. Polymorfa is infrastructure for products that need calls, signed webhooks and higher API throughput.

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Choose TimelinesAI if

  • Your sales team lives in HubSpot or Pipedrive and wants WhatsApp chats there.
  • You want a shared inbox and mass messaging priced per seat.
  • You want an MCP server without building anything.

Choose Polymorfa if

  • You need to verify webhook requests. TimelinesAI states that webhook authentication is not supported.
  • Your integration needs more than 50 API requests a minute.
  • You need to place and answer calls from code, not only log them.
Build or buy

The layer under the inbox.

BotConversa, Whaticket, TimelinesAI and Rasayel sell the top layer: an inbox, CRM and bots, priced per seat or per plan.

Polymorfa is the layer underneath. If you are building your own inbox, CRM or vertical product, you get numbers, messages, calls and webhooks, and you design the screens.

Your productInbox, CRM, bot, scheduling, billing
PolymorfaNumbers, messages, calls, webhooks, health
WhatsAppLinked device and Cloud API
Inbox platforms sell the top layer to end teams. Polymorfa is the layer under it, for companies building their own.
Calls

Calls your product can answer.

TimelinesAI logs calls when they end. Rasayel lists voice calls as coming soon. With Polymorfa, your product receives the call, answers it in a browser or on a server, and keeps the call history.

Incoming WhatsApp callcall.received webhook
Polymorfa callsVoice and video, one call object
Browser
Server code
SIP / PBX
Answer in a browser, from server code that reads and writes the audio, or on your own PBX over SIP. The same webhooks follow every call.
Customers

Built for serving many businesses.

The Customers API gives each of your clients their own numbers, pairing links and scoped access. Webhooks are signed, so your backend can verify every event.

TimelinesAI states that its webhook requests carry no authentication.

ACConnect Acme's WhatsAppScan with WhatsApp, or use a pairing code
Opened · Linked · Connectedlink.polymorfa…
Send your customer one hosted link. You watch it move from opened to connected without building a pairing screen.
Side by side

Polymorfa and TimelinesAI, feature by feature.

Hover a feature name for a definition.

Feature
PolymorfaWhatsApp infrastructure API
TimelinesAIWhatsApp CRM sync and shared inbox
Connection routes
YesQR code or pairing code
QR
BetaMeta Embedded Signup; needs beta access
Yes
BetaKeep using the WhatsApp Business app
Yes
Both routes behind one API
Sends and reactionsEdits, deletes, groups and channels are linked-device only
Separate WABA API
Pairing code (no camera)
In QuickLink
Yes
Hosted onboarding link for your customers
QuickLink
Embeddable QR page
Import existing sessions without rescanning
PreviewBaileys sessions; others assisted
Not listed
Messaging
Media, polls, reactions, edits, deletes
YesEdits and deletes on linked device
Yes
Group management
Linked device
Send to groups
Channels
Linked device
Not listed
Status posts
Not listed
Not listed
Message templates
YesSubmitted to Meta for review
Yes
Scheduled campaigns
Pro numbers
Mass messaging
24-hour keys
Not listed
Hosted message history
Beta
Unlimited on $40+ plans
Media storage
Hosted
File size caps
Calls
Incoming call events
11 call events
Call ended
Place and answer calls from code
Browser, server, SIP
Not listed
Video calls
Linked deviceCloud API calls are one-to-one audio
Not listed
SIP trunk to your PBX
Both directions
Not listed
Browser calling components
React and web componentPrerelease SDK
Not listed
Call history
With quality stats
Call log
Automation and AI
Visual flow builder
WhatsApp Flows formsNot a chatbot builder
Workflow builder
Hosted serverless functions
Private beta
Not listed
MCP server for AI agents
Hosted, 190 tools
18 tools
n8n, Zapier or Make
n8n, Zapier, Make
Zapier, Make
Built-in AI replies
Bring your ownConnect any agent over MCP or the API
ChatGPT replies
Developer experience
REST API with OpenAPI spec
OpenAPI 3.1
50 requests a minute
Official SDKs
TS · Python · Go · PHP · Rust
Not listed
Official CLI
Prerelease
Not listed
Signed webhooks with retries
HMAC-SHA256Up to 8 attempts over about 41 hours
No authenticationStated in its webhook docs
Streaming event feed
SSE, beta
Not listed
Free test environment
Beta test numbers0 credits
10-day trial
BetaSimulated test numbers
Not listed
Embeddable UI components
Call components
QR page, Chrome extension
Operations and safety
Number health estimate
0–100, rules-basedProduction linked-device numbers
Not listed
Typing, pacing and presence controls
Standard and ProEvery setting is off until you turn it on
Fixed send delay
Per-number proxy
Not offered
Not listed
Customer accounts for SaaS builders
Customers API
Partner API
Branded onboarding
Branded QuickLink$50 a month add-on
Embedded QR page
Team roles and scoped API keys
Roles and scoped keys
Workspaces and roles
Audit log
With export
Webhook log
Team inbox app
Shared agent inbox
Not offered
Yes
Built-in CRM or pipeline
Not offered
CRM sync
Deployment and pricing
Managed cloud
Yes
Yes
Self-hosting
Not offered
Not listed
Source license
Proprietary
Not listed
Pricing model
Per online number-day
Per seatEach number takes a seat
Paid entry price
$0.25 per online dayStandard number; +55 numbers cost 15% less
$25 a seat a month
Free tier or trial
1 project, 1 real numberFree team
10-day trial
Region choice
Not selectable
Not listed

Checked against each vendor's public website and documentation on 24 September 2026. “Not listed” means we did not find the capability on those pages. It does not mean the product lacks it. Prices are list prices shown publicly on that date and exclude Meta's fees and taxes unless stated.

Spotted something out of date? Tell us and we will correct it.

Sources

Polymorfa

TimelinesAI

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